The CRM Solutions we provide focus directly on the needs of our public sector clients to manage relationships with their constituents. Today elected officials must be more responsive to their residents, businesses and visitors who expect to be able to reach their organization for information and non-emergency services using the web, phone and email. Many organizations are implementing 311 Customer Service capabilities to address these expectations. Following the success of the 911 phone number for emergency services, 311 makes all government information and non-emergency services an easy-to-remember phone call away.
The challenge then is: “How do we get started with a 311 Customer Service capability that meets the needs and expectations of our residents, businesses and visitors, and how do we implement this capability?”
Empower Solutions provides a comprehensive approach to assisting our clients in achieving 311 Customer Service capabilities via the following solutions:
311 IntelliStart
Empower Solutions has created a practical solution to getting started by offering a series of low cost, incremental services that help organizations analyze, plan and prepare for implementing a 311 Customer Service solution. The solution includes the following offerings:
- 311 Discovery: Developing a strategic solution and prioritizing constituent needs
- 311 Value Creation: Developing a business case and value proposition for a 311 solution
- 311 Countdown: Developing a plan and preparing for a 311 implementation
- 311 Value Assessment: Assessing the actual value gained from a 311 implementation
311 Implementation Solution
Once an organization is prepared, our 311 Implementation Solution is the next step to bringing the desired 311 Customer Service capability to fruition. These services leverage our proven track record in providing business management and technology implementation services to the public sector and, specifically, our success in implementing CRM technology.
Please refer to the relevant section of our web site for more information on our vertical presence and our solutions.
