Empower Solutions offers remote SAP application and technical architecture management, help desk, and support
services through its Atlanta Support Center. As your solutions team we can adapt to the needs and size of any client by providing a
mix of on-site and off-site resources. The remote support team is dedicated to you and is comprised of SAP certified resources.
The scope of SAP Application Managements Services offered includes:
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SAP Application Management
- Application Maintenance (SAP Notes)
- Custom Development (Custom Modules, Reports, Enhancements, Interfaces, etc.)
- SAP Technology Upgrades
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SAP Basis and Technical Architecture Administration
- Architecture capacity planning and sizing
- Basis administration (full System Landscape services)
- SAP NetWeaver and Solution Manager
- Database administration, tuning and monitoring
- Client and System refreshes, backup and recovery
- General systems and server administration for UNIX and Windows based environments
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Help Desk, After-Hours and Online Support
- Web-based, platform independent, user-friendly proprietary Help Desk application – Synergy
- Full life-cycle issue management and reporting
- Web-based knowledge portal (myAdvisor™) for online support
Service Level Agreements are the cornerstone to effective support contracts. Empower Solutions has the knowledge and experience to enhance your current service levels while maintaining a high quality of service in the future. We are confident that the level of support you will receive from us will exceed your expectations so much so that we are willing to commit to that through tailored SLAs.
