Empower Solutions offers remote PeopleSoft applications, technical architecture management, help desk, and support services through its
Atlanta Support Center. As a company, we will adapt to the needs and size of any client by providing a mix of on-site and off-site
resources. The remote support team is dedicated to you and is comprised of PeopleSoft Certified resources.
The scope of PeopleSoft Application Management Services offered includes:
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PeopleSoft Application Management
- Application Maintenance (patches, fixes, and bundles)
- Custom Development (Custom Modules, Reports, Online Enhancements, Interfaces, etc.)
- PeopleTools Patches and Upgrades
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PeopleSoft Technical Architecture Management
- Architecture capacity planning and sizing
- PeopleSoft systems administration (Web, Application and Batch layers)
- Database administration, tuning and monitoring
- Database refreshes, backup and recovery
- General systems and server administration for UNIX and Windows based environments
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Help Desk, After-Hours and Online Support
- Web-based, platform independent, user-friendly proprietary Help Desk application – Synergy
- Full life-cycle issue management and reporting
- Web-based knowledge portal (myAdvisor™) for online support
Service Level Agreements are the cornerstone to effective support contracts. Empower Solutions has the knowledge and experience to enhance your current service levels while maintaining a high quality of service in the future. We are confident that the level of support you will receive from us will exceed your expectations and we are willing to commit to that through tailored SLAs.
